Privacy Policy

Effective date: May 21, 2025

1. Our Commitment to Privacy

   At playtimex.it.com, we treat your personal information with the highest care. This policy details what we collect, how we use it, and the safeguards we implement to protect your privacy.

2. Information We Collect

   To operate and improve our service, we may collect:

   • Profile Data: username, email, date of birth, and game preferences.
   • Transaction Data: purchase history, license keys, order dates, and encrypted payment details.
   • Technical Data: device model, operating system, browser type, IP address, and session duration.
   • Usage Data: gameplay statistics, achievement records, forum posts, and support tickets.
   • Cookies & Tracking: cookies and local storage used to remember your settings and personalise content.
3. Why We Use Your Data

   We process your information to:

   • Enhance Performance: optimise load times and streamline navigation.
   • Personalise Experience: recommend games and offers tailored to your activity.
   • Secure Accounts: detect fraudulent behaviour and protect your access.
   • Improve Support: speed up responses by reviewing your account and order history.
   • Communicate Offers: send you news and promotions, with an option to opt out anytime.
4. Security Measures

   We employ robust protections:

   • Encryption: SSL/TLS for data in transit; AES-256 for stored records.
   • Access Controls: role-based permissions to limit data access to authorised personnel.
   • Regular Audits: third-party security reviews and penetration testing.
   • Incident Response: a dedicated team monitors threats and acts 24/7.
5. Data Sharing

   We never sell your personal data. We may share it with:

   • Service Partners: hosting providers, payment gateways, and email services under strict confidentiality.
   • Affiliated Companies: for seamless account management across our network.
   • Legal Authorities: when required by law or to protect our legal rights.

   All recipients are bound to use your data solely for our specified purposes.

6. Your Rights

   Under GDPR and UK data protection laws, you may:

   • Access: obtain a copy of your personal information.
   • Rectification: correct any inaccurate data.
   • Erasure: request deletion of your data, subject to legal obligations.
   • Restriction: limit processing for certain purposes.
   • Portability: receive your data in a structured, machine-readable format.

   To exercise these rights, contact us at privacy@playtimex.it.com or use your account dashboard.

7. International Transfers

   Your data may be processed outside the UK. We ensure adequate safeguards—such as standard contractual clauses and GDPR compliance—are in place to protect your information.

8. Children’s Privacy

   We do not knowingly collect data from individuals under 13. If we learn of such data without parental consent, we delete it promptly.

9. Updates to This Policy

   We review and update this policy periodically. Major changes will be posted here and, if required, communicated by email.

10. Contact Information

    For any questions or privacy requests, please reach out:

    Email: privacy@playtimex.it.com
    Address: 67 Poplar Lodge, Wigan WN1 1EL